Operations Management
Running the business day to day: processes, supply chain and service delivery.
23 posts
-
Whitepaper25 July 2023
DTC, Marketplace, or Hybrid: How to Choose the Right Path Toward Omnichannel Growth
Two of the biggest retail industry growth trends of recent years have been the multiplication of direct-to-consumer (DTC) brands and the dramatic expansion of online marketplaces.
-
Blog17 October 20262 min read
Field service scheduling that keeps its promises
Customers remember whether the technician arrived when promised and fixed the problem. Here is how to plan visits, parts and routes so the schedule holds.
-
Blog14 October 20262 min read
Business continuity plans that get used when it matters
A continuity plan that sits on a shelf will not help during a disruption. Here is how to focus on critical services, assign roles and practice until the plan is familiar.
-
Blog11 October 20262 min read
Quality management as a daily habit, not an annual audit
Quality is built into everyday work through clear standards, quick feedback and honest learning from mistakes. Here is how to make it part of how the team operates.
-
Blog9 October 20262 min read
ERP rollouts that stay on course
Most ERP trouble comes from people, data and scope rather than software. Here is how to prepare, decide and communicate so the project delivers what the business needs.
-
Blog6 October 20262 min read
Vendor management beyond the contract
A signed agreement is the beginning of a supplier relationship, not the end. Here is how to manage performance, risk and value across the life of a contract.
-
Blog3 October 20262 min read
Service desk metrics that matter to the people being served
Ticket counts and average handling times only tell part of the story. Here is how to choose a small set of service desk measures that reflect real outcomes.
-
Blog30 September 20262 min read
Inventory planning that balances cost and service
Too much stock ties up money; too little loses customers. Here is how to set sensible targets, segment your range and keep plans honest as demand shifts.
-
Blog28 September 20262 min read
Supply chain visibility without the noise
Seeing every shipment is not the same as knowing what to do. Here is how to focus visibility on the decisions it should support and the exceptions that matter.
-
Blog25 September 20262 min read
Finding the right processes to automate first
Not every task deserves automation. A short set of questions helps you spot the work where automation pays off and the work where people should stay in charge.
-
Blog22 September 20262 min read
Map the process before you automate it
Automating a confusing process only makes the confusion faster. Here is a simple way to map how work really flows, find the waste and decide what to change first.